2024 Parents and Carers Survey: Key Findings and Insights
At SCB, we highly value the input of parents and carers, whose feedback helps shape and improve our services. In March 2024, we conducted a Parent and Carer Survey to assess satisfaction levels, communication, and areas for potential growth. The results highlight the vital role SCB plays in the lives of both our service users and their families.
Key Findings
- High Satisfaction: 86% of respondents (12 out of 14) reported being very satisfied with SCB’s care and services.
- Excellent Communication: 10 respondents rated SCB’s communication as excellent, with others rating it as good or average.
- Meeting Expectations: 100% of parents and carers felt that SCB met or exceeded their expectations.
- Routine and Independence: Parents value the structured routine SCB provides, which gives their loved ones a sense of purpose and belonging.
- Social Events: Many respondents requested more frequent social events, suggesting one every two months.
- Skills Development: 92% of parents said their loved one had improved in skills and social interactions since attending SCB.
- Safety and Wellbeing: The majority of parents highlighted SCB as a safe and supportive environment where their loved ones feel secure and valued.
- Future Learning Programmes: While 5 respondents expressed interest in a certified in-house skills programme, 6 were unsure, indicating a need for further discussion.
What Parents and Carers Say About SCB
“Before our girls started, we were given an open door to come and observe. We spent a morning at SCB and were satisfied in every way they would be cared for.”
“My loved one has the belief that she has got a job like everybody else her age, which gives her conversations to have with others about work.”
“SCB provides a safe, structured environment where our loved ones feel supported and confident.”
