Foreword from the Chair of Trustees
On behalf of the Board of Trustees, I would like to thank everyone at SCB for a wonderful year for the charity, which is reflected in the results of this survey.
Feedback is crucial to the way that we work. Whether it is positive—to drive us to continue the fantastic work that SCB does in the community—or constructive
feedback that we can act upon to improve, every voice matters.
It is excellent to see that so many of the individuals we serve enjoy their experiences at SCB and feel supported by the incredible staff team.
Adam Mellor – Chair of Trustees
Executive Summary
The Service User Survey 2025 marks a significant milestone in our commitment to fostering an inclusive, supportive, and engaging environment for all participants at
SCB. As Chief Executive Officer, I am immensely gratified to report that our service users overwhelmingly affirm their satisfaction with SCB. The findings underscore the
positive and meaningful impact of our provision, reinforcing our ethos of inclusion, engagement, and individual empowerment.
A particularly encouraging outcome is the strong sense of safety expressed by respondents, along with their understanding of the protocols for raising concerns.
Establishing a secure and transparent environment is a cornerstone of SCB’s operational philosophy, and these results validate our continued efforts in this
domain.
Moreover, this survey has provided an invaluable platform for service users to express constructive feedback and recommendations. SCB is dedicated to
translating feedback into action, ensuring accountability through structured discussions within the Voice and Choice Group—a service user-led forum—as well
as integration of findings into trustee and staff meetings. This guarantees that the impact of this survey is realised from strategic governance to day-to-day
practice.
Alex Muirhead – Chief Executive Officer